Full-Time Customer Service Representatives (CSR)
Job Description
ExperiGreen™ is a national provider of lawn care services. We are committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make our company an exciting and motivating place of employment.
Customer Service Representative (CSR) Position Overview
Because of the continued growth of our company, ExperiGreen™ is currently seeking a Customer Service Representative. If you set high standards for Excellence, Integrity, and Customer Service, this may be the position for you. Apply now and learn more about opportunities with ExperiGreen.
Responsibilities:
Answers inbound customer service calls, responds to customer emails and surveys.
Resolve customer service concerns after determining the root cause of the concern.
Escalate customer issues requiring extensive problem-solving.
Use save training and current save offers to retain customers at every opportunity.
Update and maintain customer database with accurate customer information and timely data entry.
Verification of customer orders.
Clear and accurate data entry.
Provide First Call Resolution and timely follow-up with the customers.
Achieve quality standards as outlined by the company.
Communicate customer impacting trends and/or ideas for improvement to the manager.
Outbound calls to schedule applications and/or service calls.
Position Highlights:
Competitive Hourly Rate
Full Range of Benefits: Medical, Vision, Dental
Paid Company Training
Advancement Opportunities- Based on Performance
Great Work Environment
Education and Experience Requirements:
High school diploma or general education degree (GED); or up to one-year related experience and/or training, or equivalent combination of education and experience.
Associate degree from a two-year college or technical school preferred
Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Job Type: Full-time
Salary: Up to $20.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
ExperiGreen is committed to Diversity and Inclusion. We are an Equal Opportunity/Affirmative Action Employer.
ExperiGreen performs pre-employment testing.
By providing my cell phone number, I agree that Experigreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing. I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time.
